Cadence Flash F200-2 Instrucciones de operaciones descargar pdf (Pagina 106)

Step by Step

Using Other Team Functions

106

Uniform Call Distribution (UCD)

If this function has been configured (contact your service personnel),

you belong to a group of users (agents) to whom calls are distributed.

An incoming call is always assigned to the agent who has had the

longest break without a call.

Logging on and off at the beginning and end of your shift:

N Press the key shown.

Confirm.

Select and confirm

1

.

Confirm,

or

Select and confirm.

j To log on, enter your identification number ("Agent:"). Contact your

service personnel to find out what it is.

Logging on and off during your shift:

N Press the key shown.

Confirm.

Select and confirm

1

.

Confirm,

or

Select and confirm.

Destinations g

UCD

1 ”Different Displays in a Octopus F900 Environment” Æ Page 118

Log on

Log off

Destinations g

UCD g

Not available

Available

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